Effective Date: January 10, 2025

Below is an outline of how access to our products and services is provided to our customers.

1. Delivery of Services:
Access Upon Signup for the Subscription Service:

Once your sign up for the subscription service, you will receive access to our software and services.

• For new users, login credentials and account setup instructions will be sent to the registered email address once you signing up to our subscription service.
• For existing users, access to new features or upgrades will be automatically activated.


2. Delayed Access:

In rare cases, access to services may be delayed due to technical or payment processing issues. If you experience a delay, please contact our support team.



3. Software Delivery
• All software and related updates are delivered electronically through:
• Cloud-based access (via login to your account).
• Email with links to download software (if applicable).
• No physical delivery is involved. Ensure you have a stable internet connection for uninterrupted access to the service.


4. Service Availability
• Our services are available (24/7), except during scheduled maintenance or unforeseen outages.
• Maintenance schedules and downtime notices will be communicated in advance via email.


5. Changes to the Policy

We reserve the right to update this delivery policy at any time. Updates will be posted on our website, and continued use of our services after changes indicates acceptance of the updated terms.

Effective Date: January 10, 2025

Please review our refund and cancellation policies below to understand your rights and responsibilities.

1. Subscription Cancellation
1. Monthly Subscriptions:
• If you subscribe to our monthly subscription plan, you may cancel your monthly subscription by providing 30 day notice by contacting customer support.
• Cancellation will take effect at the end of your current billing cycle, and you will not be charged for subsequent months.
2. Annual Subscriptions:
• If you subscribe to our annual subscription plan, you may cancel your annual subscription by providing 30 day notice by contacting customer support. However, the cancellation will only apply to the next billing cycle.
• No partial refunds will be issued for unused months in the annual plan.


2. Refund Policy
1. Eligibility for Refunds:
• Billing errors (e.g., duplicate charges).
• Service interruptions due to system downtime exceeding our SLA commitment, credit for that period of time would be given.
2. Non-Refundable Items:
• Setup fees, add-ons, and one-time purchases are non-refundable.
• Refunds are not provided for partial months or unused portions of an active subscription.


3. Changes to the Policy

We reserve the right to modify this refund and cancellation policy at any time. Updates will be posted on our website, and continued use of our services after changes indicates acceptance of the updated terms.